I attempted to transfer my number from Rogers to Fizz on January 24, 2026. The port failed completely to even initialize. Rogers confirmed they never received any transfer request from Fizz despite the system showing "transfer in progress" since it was requested.After multiple hours troubleshooting, I contacted support. Agent "Raul" confirmed after trying to do it manually that there was a technical issue preventing the port request from proceeding on Fizz's end. He opened ticket #382120 for technical review. The following day, I spoke to "Valeria" who explained that they cannot provide a timeline for resolution. Not wanting to be on the hook for two phone providers at once, I found it unacceptable. Valeria explicitly stated: "I can cancel the failed transfer order and refund for you."I accepted the offer 15 minutes later, then a different agent claimed the cancellation option was "no longer available" and I would have to wait indefinitely for the technical team to resolve the original port issue, even though I no longer wanted to port.This made no sense. The original ticket was about fixing the port. I didn't want the port anymore. They refused to close the ticket and process the promised refund.I asked for a supervisor and the agent repeatedly confirmed a supervisor was "monitoring the conversation" but refused to transfer me. They claimed a supervisor would contact me "within the week."I've filed a CCTS complaint and will be processing a chargeback. The lack of phone support means you're stuck in endless chat loops with agents who make promises they can't keep.Avoid Fizz. Their number porting is broken and their support will promise refunds they refuse to process and lie to you in the meantime.
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