Signed up 3 cell phone plans. Port was easy.4th plan failed. Something had triggered a fraud alert flag on the account. Probably a system glitch. They refused to investigate root cause, just wanted to remove the flag, for which their processes requires a photo of the credit card (one their system has already accepted three times).Agents not interested in answering questions, either they don't know and are scared to say so, or they are trained and rewarded to evade.One agent lied, said my credit card company had declined.They assured me their chat app was secure, so I relented and sent a photo. A day later the image is still on the app, in full view. They use a 3rd party chat app, so it's not even on a server they are in charge of.Another agent tried hard to deny that it is hosted elsewhere, until I screenshot the page code and showed him/her the URL of their chat provider. Then reverted to "I assure you 100% it's secure".I couldn't be less impressed with their security processes or their ability to understand and/or their approach to acknowledging their customer's concerns.
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