I purchased a Fizz SIM card on the recommendation of a friend, and I received the card quickly. However, when I tried to activate the service, I encountered an issue that prevented me from finalizing the activation. So I contacted customer service via chat, but the agent was unable to resolve the issue. A ticket was opened on the first day, and the next day I received an email from Fizz saying the issue was resolved, which it wasn't.I had to open a second ticket on the second day and followed up three times for news, still without a satisfactory response. This process took three days, and ultimately my only option was to request a refund for the SIM card, having received no solution from Fizz.I am currently waiting for this refund. I would like to point out that the agents with whom I spoke were professional, but the Fizz company, for its part, does not treat its customers with the necessary seriousness, showing no real interest in resolving problems.Based on my experience, I wouldn't recommend Fizz to anyone looking for good support. This is unfortunate, as I am usually a loyal customer to my suppliers.As a result, Fizz lost the trust of three potential customers for a long period of time. I wish new customers good luck and hope they have a better experience than mine, which was disappointing.Edit: Finally had the issue resolved the problem was that the SIM card that was sent to me was not for the required service, they made the corrections to it and now the service is working as it should.It was a frustrating experience, but decided to move forward with the activation due to the price competitiveness
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