I don't recommended Fizz. I have been with them for approx 2 years. The only thing good is that is cheap, but the moment something is wrong, good luck trying to get a hold of someone. You have to type all your inquiries out as it's only communication through live chat. Their tech support is a joke. My account got hacked on August 17 two days before my payment was to come out I didn't have access to my account and the hacker made a purchase of an iphone 15. I was told by Fizz that I had to wait for their tech team to figure it out. I told them it was unacceptable as I only have 2 days to figure out how to get into my account and pay for my account so my number wouldnt get suspended. Their response, " you have to access your account to pay" and their tech team is working on it". I tried to find other solutions in order for me to pay for my account so it doesnt get suspended. This company does not know how to problem solve at all. By 12am on August 19 I had no phone. I had to go out and purchase a plan and sim card form another service provider and I had to get a temporary number as I cant get MY number that I've had for so many years as my account is now suspended with Fizz. If I would've listened to them I'd be 2 1/2 weeks without a phone because of their incompetence. They still havent figured out how to allow me access to my original account so I can update my payment method as I had to cancel my last payment method as it was hacked. Thanks to Fizz I'm now out $60 and counting and have no access to MY phone number and cant get it transferred over to another account because its suspended. They keep giving you the run around. Their support is absolute garbage. Fizz needs to train their staff properly. I dont understand how a company thinks that having someone go without a phone for weeks while their tech support tries to figure the situation out. Thanks to Fizz I now lost my phone number and cant retrieve it to switch to a different provider because, I have to access my account to pay in order to not have my account suspended, but yet I can't do that because it was hacked and they still cant figure out a solution.
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