The worst. If you can't access your account, you cannot terminate your plan. I have been locked out my account for 2 months and even if I am moving out, they customer service (chat only) won't end my plan. I need to keep paying and bring the modem until they figure this out. How long will I pay a plan that is not in use ? 2 more months ? 6 more months ? This is just absolutely ridicoulous.
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