Worst Experience with Internet Provider Ever.Fizz may work for some but I had nothing but negative experiences with them. I was excited by how simple it seemed to set up and get started and drawn to the no commitment model. From day one of receiving the modem/router, which I now know are notoriously cheap, outdated and wrought with issues (look up Puma 6 chipset), the problems have been nonstop. Constant latency issues, poor wifi range, service cuts entirely every 10 minutes, these problems also apply to ethernet connection. It's totally unusable for any real time application such as voice/video calls and online gaming. I work from home so this is a huge problem for me. Next is customer service. When you sign up they're extremely covert about the fact that traditional real time customer service is nonexistent. In order to speak with a human there's no phone number you can call. You have to agonizingly deal with a useless chatbot and if you're lucky, you'll be put in touch with a "human" that can take hours to respond to your messages and offers zero support whatsoever. Just the same scripted BS every time. "Have you tried resetting the router?" "Have you made sure all the cables are connected?" The messaging is often full of typos and gives the impression of zero care. In the end they will tell you that they need to send a technician, one representative told me that it was free if I hadn't made any "modifications" to the equipment they sent me, the next told me I would be charged $60 to my account just for the visit. I decided to save my money and switch to a different provider. I've never encountered such a negligent and impersonal company which is really saying something as far as Canadian ISPs go. I'm a fairly technical person and went through way too much trouble than it was worth running tests and attempting to troubleshoot the issues I faced on my own to no avail. If you at all care about getting your money's worth when it comes to your internet - go somewhere else. Fizz doesn't value you as a customer and clearly thinks you're stupid enough to continue paying them for their "service" despite offering next to nothing beyond trendy online UIs and branding. I'm not the type to write reviews but if this deters at least one person and saves them the trouble that I've dealt with I'll be happy. Do yourself a favor and stay well away.
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