I work from home and need to connect to VPN, was okay for awhile, then kept dropping. Impossible to work, I have upped my plan twice, thinking faster speed might help. Contacted customer service, what a joke. They sent a technician who confirmed the modem was in the worst spot possible and it would cost $60to move it. Did that 2 days later I'm kicked off VPN cannot log back in. My technical support says internet is almost nonexistent. Contacted cs again and they want another $60 to send another technician. May be much easier to just cancel.
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