Never experienced such bad customer service, it’s unbelievable. Was passed around 5 different people, none of who could understand my query and who just seemed to want to avoid processing any information or assisting. Waited hours in between just for Eduard/Mohamed/Cheikh/John/Thierno to do nothing and quickly try to close the chat. I like most other things about Fizz and have used them for years but it’s the first time I need assistance and this makes me want to take back all recommendations I ever gave to friends. In the end, they found a shady way to remove the “perks” they give with customer loyalty just to scrounge extra money from you. So so weird and still, haven’t talked to anyone who can answer my queries.
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