Charged for a SIM I cancelled since November. I live in the UK.Here is the text of the complaint I just sent. I honestly can't believe this service:Hello,I am complaining and immediately require a refund for services I should not have been paying for, and for which I was being charged without my knowledge.I live in the UK and was in Montreal in November for a short visit, and at the time I purchased a Fizz SIM card for that short 10 day or so trip. I left the country on the 14th of November and cancelled my Fizz SIM card.5 months later in April I noticed a strange email from Fizz and realised that despite cancelling my SIM Card I was still being charged. I immediately got in contact with Fizz via a chat agent, informed them of the situation and incorrect charges, and I was told a specialist team would be in touch.That was 2 months ago, you have continued to charge me, and I have received no contact whatsoever to resolve the situation while I'm still charged. I went onto your website and tried to use the agent chat function on two different devices and it just keeps asking "how can I help today?". To be clear I live in the UK, I threw the SIM card out when I arrived home on the 15th of November, and to make it worse this trip to Canada was to say goodbye to a close friend diagnosed with terminal cancer - so being overcharged now for hundreds of Canadian dollars as a result of all of this is extremely distressing.Please immediately refund me for November 2023 to May 2024.Regards,Kiki
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