We’ve been with Fizzy East16 for the last 3.5 years. But when an international work relocation forced us to end our tenancy early, Fizzy Living saw £££. Despite our good-faith efforts to find a replacement tenant AND offer a two-month penalty payment, management refused both reasonable solutions. Instead, they initially demanded seven months' rent (since tenants get no break clause while Fizzy conveniently does), then "generously" reduced this to four months' worth of penalties.When we pushed back on this excessive demand, they immediately threatened debt collection and legal action, hardly the response you'd expect from a company that markets itself as flexible and tenant-friendly.Yea, there are positives: great location, fantastic reception staff (shoutout to Samson and Mariya), and the property itself is nice (though be prepared for occasional hot water outages that last a few hours and some persistent leaks throughout the building). But be warned: yes, this place works great if you're planning to stay indefinitely or have unlimited funds to cover unexpected exit fees. But for everyone else facing life's inevitable curveballs, expect to hear "Your lease agreement does not include a break clause" rather than "How can we help?"
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