We have been living in one of Fizzy's buildings in Stepney Green for over 5 years now. In the beginning there were small issues, but those have normally been rectified in an acceptable amount of time. Recently, however, the issues have been mounting and the response was somewhat lacking. As an example we've had some water damage in one of the bathrooms that was picked up by annual check-up ... two years ago. Nothing has been done since. Furthermore, there are communal issues (such as lifts not working properly) which are then actually responsibility of another service provider and these also sometimes go on for longer then it should take to fix. As we only pay rent to Fizzy, I would think that we shouldn't bother with who the end service provider is, and in all fairness Fizzy do contact them for some things, but for other we ourselves are responsible for contacting that other company. It just gets a bit messy and issues take longer to resolve, so not ideal. We also used to have a bit of a community in the building that Fizzy was taking care of, such as creating events and parties (even pet parties), but that has all stopped since Covid began. We also used to have someone in the building from the Fizzy team during working hours, but that has also stopped. All in all I would say it's not a horrible experience, but it is also definitely not a good one either. And for the amount of rent we pay (which is on the upper side of average for the area we live in) I think we should expect a better service.
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