Nice product for our chimney refurbish. Makes it so much easier than tiling it all yourself. We were a bit unsure on measurements and made an enquiry before purchase. Matthew Thompson gave us a quick and helpful response along with stock availability updates and alternatives immediately available if we didn't want to wait. Really easy buying experience, delivered as promised, looks good.
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Flames.co.uk offers nationwide service, providing customers across Mainland UK with access to our extensive range of products through our online showroom. We also have a beautiful showroom in Manchester where you can view a selection of the high-quality items we offer. We understand that buying online from a new company can feel uncertain, but rest assured, we are a real, established business, and we welcome you to visit us before making a purchase.
Our customer service doesn’t end after the sale. We’re fully contactable for pre-sale questions, after-sale support, or expert advice. Our team, including HETAS and Gas Safe registered technicians, provides honest, impartial guidance to ensure you get the right product and advice.
Based in a 10,000 sq ft unit, our customer service, technical, and dispatch teams work together seamlessly to ensure fast responses and smooth service. We pride ourselves on offering good old-fashioned customer service with a friendly, approachable attitude. When you call, you’ll never speak to a cold, impersonal call centre, just a helpful, knowledgeable team member.
While we strive for perfection, we’re here to help resolve any issues quickly. Whether you need support, advice, or just want to share your experience, don’t hesitate to get in touch. We’re here for you!See more
