I bought a gas fire which was delivered direct from the manufacturer. Very quick delivery but they sent the wrong coal effect. No fault of Flames. Flames customer service dealt with the issue in a very friendly and effective manner. Their team made you feel like a valued customer easy to talk to and professional. I cannot fault their range of products or service, no hesitation in recommending them 100%
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Flames.co.uk offers nationwide service, providing customers across Mainland UK with access to our extensive range of products through our online showroom. We also have a beautiful showroom in Manchester where you can view a selection of the high-quality items we offer. We understand that buying online from a new company can feel uncertain, but rest assured, we are a real, established business, and we welcome you to visit us before making a purchase.
Our customer service doesn’t end after the sale. We’re fully contactable for pre-sale questions, after-sale support, or expert advice. Our team, including HETAS and Gas Safe registered technicians, provides honest, impartial guidance to ensure you get the right product and advice.
Based in a 10,000 sq ft unit, our customer service, technical, and dispatch teams work together seamlessly to ensure fast responses and smooth service. We pride ourselves on offering good old-fashioned customer service with a friendly, approachable attitude. When you call, you’ll never speak to a cold, impersonal call centre, just a helpful, knowledgeable team member.
While we strive for perfection, we’re here to help resolve any issues quickly. Whether you need support, advice, or just want to share your experience, don’t hesitate to get in touch. We’re here for you!See more
