I needed a part for a fire, specifically a printed circuit board. I contacted the support team, and they went above and beyond to assist me. The technician helped diagnose the issue with the circuit board. They quickly located the part, and I was able to collect it within the hour. Thanks to their help, my fire is now up and running and looks fantastic.
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We are a UK - Staffordshire based company and we strive to ensure we meet every single one of our customers needs.
Over the last 20 years of trading experience in the market we have grown to ensure our products are of the highest quality and we have amassed a customer care department that will help with any of your potential queries 5 days a week, should you need them.
Our products will be ready to ship the same day if you order before 12pm - most of our customers receive their new fireplace the next day!
We are more than willing to answer any questions you may have so please feel free to leave us a message.See more
