I experienced the worst service ever; my fireplace was never delivered, and I never received a refund or replacement. The customer service was extremely poor, and I felt mistreated. I urge everyone to avoid this company at all costs! I've had to escalate this issue; all I wanted was what I paid for. It's very upsetting. Just to clarify, your response is confusing because it doesn’t match the replies to my emails. You know I didn’t sign for delivery, yet you refuse a refund or replacement. Please avoid this company!
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We are a UK - Staffordshire based company and we strive to ensure we meet every single one of our customers needs.
Over the last 20 years of trading experience in the market we have grown to ensure our products are of the highest quality and we have amassed a customer care department that will help with any of your potential queries 5 days a week, should you need them.
Our products will be ready to ship the same day if you order before 12pm - most of our customers receive their new fireplace the next day!
We are more than willing to answer any questions you may have so please feel free to leave us a message.See more
