I purchased a fireplace in August 2024, and the on/off switch was always inconsistent. By November 2025, it wouldn’t turn on at all, which was a problem since I only have one radiator downstairs. This left me cold when temperatures dropped. Using a fan heater caused repeated electrical issues. I returned the item via a shipping service that provided no clear pickup or drop-off times. After following up, I was informed days later that it had been repaired and was on its way back, without any details on the issue. I finally received the fireplace after the shipping service made several unsuccessful delivery attempts when I wasn’t home, with no accurate timing provided. For instance, on Christmas Eve, they promised a delivery 'end of day' but showed up at 10:08 AM. Thankfully, I was home, but I had rearranged my day based on their vague timing. Unfortunately, the fireplace still doesn’t work. This Christmas will be a chilly one. I strongly advise against using this unreliable service; save yourself the hassle and choose a different brand.
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We are a UK - Staffordshire based company and we strive to ensure we meet every single one of our customers needs.
Over the last 20 years of trading experience in the market we have grown to ensure our products are of the highest quality and we have amassed a customer care department that will help with any of your potential queries 5 days a week, should you need them.
Our products will be ready to ship the same day if you order before 12pm - most of our customers receive their new fireplace the next day!
We are more than willing to answer any questions you may have so please feel free to leave us a message.See more
