I ordered an Arctic Army Pom beanie and paid 11.99 for next day delivery. Received the hat the next day but it was not as advertised. On the website the hat has a Pom pom which is the reason I ordered it and the one that arrived did not, it was just a beanie. On contacting flannels I was told that the order product was the item advertised and just offered a refund. The hat on the website and the hat they deliver are completely different hats. A mistake has been made on the website with the photograph and description. If you could actually speak to a human and not a bot I would have been able to explain this.
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