Purchased a Flashforge Pro 5 from them; it stopped working within 3 days. Support asked me to remove the back of the machine, which I refused for safety reasons. They sent a replacement part, but it didn’t fix the issue. They decided it was a mechanical problem, so I requested a return.After submitting my return request, I waited—apparently, they went on vacation and left me hanging. When I asked for a return label, they refused, saying I had to ship it myself and would be reimbursed for postage. They wouldn’t provide a recipient name, forcing me to use a different shipping company. I returned the printer as instructed and submitted the invoice, but a week later, still no refund—they claimed they couldn’t find it and hadn’t reimbursed shipping. Strangely, a prepaid return label and an invite to return the item arrived a week after they already had it. Eventually, they issued only a partial refund, deducting for filament and accessories—even though I returned the original spool they supplied and still have not reimbursed shipping costs.They’ve had my printer for over a week, still owe me money, and haven’t reimbursed the original or return shipping. Their products are junk, failing within days, and their customer service is the worst I’ve ever encountered. I have repeatedly asked to speak to a supervisor after extreme frustration with their customer service agent, but have never been put in contact with anyone more senior or competent. Avoid them like the plague.
Claim your business profile now and gain access to all features and respond to customer reviews.
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
