AVOIDPurchased a printed on 1st January Hassle free returns.. I don't think so.I returned a printer and two filaments on the agreement that I could return the printer and filament as was unopened. Once everything was sent they updated their returns policy, refusing the filament. Okay, I can deal with the £50 loss. They then tried to deny that the printer had been received at their fulfillment center. After 6 weeks of back and forth they then wanted evidence of delivery. I showed them that the printed had been successfully delivered. After being satisfied that evidence had been provided they changed their mind and wanted additional photographic evidence. Royal Mail don't hold the photographic evidence indefinitely and had been removed. After months of discussion, trying to get them to honor their returns policy they eventually escalated the case to a manager. Things started to move positively for a moment, they said they had initiated a refund and I would receive a refund within two working days. It has been a month, and still no refund. Multiple emails chasing this with no response. I eventually got a response when threatened with small court proceedings. They don't know what's going on at their fulfillment center.Still no refund.Still on going.
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Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
