Very good concept and product, unfortunately, a poorly run business.
Crazy high fees for any misstep or departure from the agreement.
I had setup a direct debit request to avoid the $178 + interest charge late fees, for being a day overdue on the bill, they clearly didn't set up the direct debit and they still have the nerve to sting me with the fees. After paying the bill (less the erroneous fees), the next month has the erroneous fees carried forward, plus another fee for not paying the fee. All this while failing to respond to my emails in an attempt, on my part, to resolve any issue.
I unfortunately think that the poor communication is a part of the business model and creates this cycle of 'automatic' additional fees.
The idea of using any servo for a fleet of vehicles and having all of the receipts and figures together in one report is amazing. Most of the fuel savings they offer on sign up quickly dry up and the add in some additional fees (like $3.50 per transaction at BP), which turn a small a little win into a little loss. The card fees go from the introductory offer of $1.50 up 400% to $6/card/month, which can be notable for a smaller user like myself (not a big deal if you have a large account).
I read the large amount of poor reviews before signing up and naively thought that if I play by the rules etc that I could wield the Fleet Card to my benefit... alas, the reviews are spot on. Good reviews for good product, bad reviews from those who have ever had to deal with them to resolve any issue or missed a bill payment.
I think for larger customers, this product could be workable. For anyone spending less than $5k-$10k on fuel a month, the fees are just prohibitive. I really wanted it to work for my business, but sadly, could not.
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