RENEWAL SCAM! Automatic annual renewal with no 30 day reminder. I searched my email and spam and was only notified after they charged me on Feb 20. I emailed them promptly, (same day) and they explained their unprofessional policy. They know many will cancel if reminded before renewal. They will reply to this comment and reiterate their SCAM policy and say "AFTER EACH PAYMENT, we have reminded you that your subscription will automatically renew unless you cancel it. Yes, they remind you AFTER they have charged you so you go another year. They will also say something like "We're truly sorry to hear about your experience..." or "Sorry for not providing you with a good experience."
It's not about being "Sorry"; it's about their unprofessional renewal tactics. If They're sorry, change your tactics to align with professional companies and be considerate of what customers really want. It's not always about the money. But in their case, for now, it is.
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