Absolutely disgusting customer service with Flight Club!!! Do not book if you don’t have a crystal ball with life events happening!!!!!!!! Paid upfront (£80) to book in January - parents very ill with COVID. Finally managed to re book for this weekend however my father has fallen ill. So wanted to re arrange to a date in June only to be told if we can’t re book in May we will lose the £80 as they have already accommodated us once with a rearrangement of a date. I explained about COVID and now my dad needs and op - no compassion or empathy. I asked for June as 2 out of the 6 are shift workers in emergency services and that is the next / first weekend we have off - again they said sorry this is policy we are unable to change it again. Absolutely disgusting!!!! Yet happy for our money up front - hoping for people to cancel!!!!
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