Well done Cheltenham for appearing twice on trust pilot with a 1 star rating, probably the start of many.What happened? I tried to book online a table/darts for a Friday night at 17:30 for 4 people,only for it to be rejected saying that after 16:00 they require 6 people. Found this disappointing as I really wanted to play, so I emailed them on Wednesday with this: “you want a minimum of 6 people after 4pm can we play as a group of 4 but PAY for a group of 6?” They replied 4 days later (Sat afternoon) with a standard basic responseWith “Please note that we require for 6 people to check-in on arrival for the booking to go ahead.”So that got me thinking, why would any company turn down someone willing to pay for 6 people with only 4 turning up? I can only assume that as shown in the previous review by having 6 people you can charge them the 12.5% service charge! If it’s not that then please let me know if your business model is designed to alienate groups of 4 for nothing more than to screw people over for that extra profit. It’s a matter of time before people will get wise how they are being ripped off!Also if customers do email, you could do better than what appears a standard script, that doesn’t actually answer the question as it comes across as impersonal and cold and at least try to respond within your two day response time, however that seems far to long! as it’s a joke to reply after your potential customer wanted to visit.So disappointed.
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