Searched for cheap flights from Manchester to Melbourne for march. It was cheap saw that on the booking it was showing a suitcase image so thought it included suitcase so booked and paid full amount got the email confirmation it showed a suitcase image so all goodI got a phone call on Xmas day. To “confirm details they then stated no hold luggage included I said to cancel booking to be informed not refundable. I asked for 1 suitcase They stated not possible so they then gave a price for the suitcases to be added the final bill over twice the cost as they had us by the balls we had to payTo say we’re unhappy is an understatement please be aware before you book
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