We traveled a month ago from Brussels to Funchal with a connection in Lisbon. Unfortunately, my suitcase did not arrive in Madeira and remained in Lisbon. The handling of this situation by the airline has been very disappointing. My report was submitted immediately upon arrival, but it took 24 hours before any action was taken. I was repeatedly informed that my luggage had been found and would be returned soon, but nothing actually happened. After waiting the required 21 days, I was told that my suitcase was considered lost. I submitted a compensation claim, but no one has responded. It has now been almost two months – no luggage, no reimbursement, and no clear communication. I truly hope the company improves its customer service and takes more responsibility in such cases.
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TAP Air Portugal is the flag carrier airline of Portugal, headquartered at Lisbon Airport which also serves as its hub.