I just flew to Lisbon and back from Porto. The staff were decent, but the flight times were not great. However, the check-in at Gatwick was a mess, and Porto was not much better. We arrived at Gatwick with plenty of time only to find no signage indicating where check-in was located. I ended up asking other passengers where they were going, and we all stood there hoping we were in the right place. When check-in finally opened, there was only one staff member at the desk while the other was on their phone. We stood there for a long time, and it’s a good thing we always arrive early; otherwise, we would have been rushing to the boarding gate. I’m not impressed and wouldn’t recommend this airline; I wouldn’t want to go through this again. The online support is difficult to reach, and the app was not functional even while we were in Portugal.
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TAP Air Portugal is the flag carrier airline of Portugal, headquartered at Lisbon Airport which also serves as its hub.
