I purchased 2 airline tickets from Flights Nest on May 1st, 2025 for a flight on June 12th from Madison WI to El Paso, TX to go see family. I was originally told tickets would be emailed to me 48 hours prior to the flight. When I emailed on the 10th of June, I was then told tickets would come 24 hours prior. On the 11th of June, Hugo Racabaran from Flights Nest called to say the flight was overbooked. Since I paid them 6 weeks ago, I questioned how I was able to book tickets if the flight was overbooked 6 weeks ago. Regardless, they switched my flight from Madison to Milwaukee, WI and promised tickets would be emailed to be that day before 9pm. Tickets were not sent. Then, after several threats, Jenny Smith from Flights Nest called on the morning of the 12th of June and said she was sending tickets now. Once I received them, I noticed my last name was spelled wrong. I called Southwest Airline with the ticket info and was told their payment was not authorized and therefore the tickets were no good. If I still wanted to fly that afternoon, I would have to pay Southwest Airlines at $1200ea for a total of $2400.00. I called Flights Nest immediately and no answer. I emailed them and no response until the next day when Jenny Smith said she would be refunding me what I paid within 30 minutes. That was 4 days ago and still I have not received a refund. I filed a credit card dispute with Mastercard and now am told from Jenny at Flights Nest they cannot refund because I disputed the charges. As I told her, I only filed the dispute because they failed to get me my tickets, failed to pay Southwest Airlines for my tickets and also failed to provide me a refund as she said she would. They took my money and held it for 6 weeks and never provided me tickets until 4 hours prior to my flight; spelled my name wrong; then never paid for the tickets. It’s a scam. Jenny Smith and Hugo Racabaran both belong in prison and the Flights Nest website needs to be shut down before more people are scammed.
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Flightsnest.com has been serving discerning travelers and we are proud of our A+ rating with the Better Business Bureau as well as numerous accolades from leading travel suppliers. Flightsnest.com is a leading online travel web site specializing in cheap flights, discount hotel rooms, cheap car rentals and wholesale cruises to the top travel destinations within the United States and the World. Our goal is to provide consistent value to our customers by offering discounted travel pricing, a large variety of travel content and outstanding customer service.
Flightsnest.com has negotiated direct agreements with the world’s leading airlines to provide the cheapest airfare deals to our customers. In addition, Flightsnest.com works directly with a large number of airlines to offer airline Web fares or specially negotiated fares that provide an additional source of inexpensive airfare options for our customers. These airfares are in most cases, substantially cheaper than the traditional published content displayed on many travel sites. To find the cheapest hotel rooms for our clients, Flightsnest.com works directly with the largest hotel wholesalers, hotel chains and smaller boutique hotels in the United States and other parts of the world. To find the best car rentals in major cities in the US and around the world and discounted cruises, Flightsnest.com works with car rental companies and cruise companies to get the best rates for our customers. Through these special relationships, we are able to offer one of the largest selections of discounted travel available on the Internet.
Flightsnest.com offers our customers an extensive variety of travel content by displaying one of the largest selections travel content available. Unlike the majority of travel sites that only display travel content from a single Global Distribution System (GDS); Flightsnest.com generates its vast selection of cheap travel options from multiple GDS systems, multiples proprietary APIs and special affiliate agreements. This allows Flightsnest.com to not only provide access to one of largest discount travel content available but also allows us to create unique pricing and destination combinations resulting in customized travel options for our customers.
Customer service is a key element to booking travel over the internet. Our primary reservation call center is located in San Diego and staffed with some of the most experienced travel agents in the industry. Our clients appreciate our commitment to customer service and email us constantly with their positive comments and appreciation. To hear what our customers say about our customer service and customer service agents, please visit our Testimonials page.
We strive to make your travel experience a happy one. It is very much in that spirit that we came up with Flightsnest.com as a brand by combining the joys of travel with "Travel" and "Elation" into a single brand term to coin Flightsnest.com
Thank you for being a customer and we look forward to the opportunity to serve you for years to come and please tell your friends about our great deals.See more
