The product is ok. The customer service is awful. I haven't used the product in a year. I forgot about it and realized they charged me for another year about a week ago. I thought I had auto-renew turned off. They say they have a no-refund policy but will make exceptions if the charge is recent and you haven't used the product recently. I haven't logged in to the service in a year. I contacted customer service and asked for a refund. Some rep name Ramona tells me I can't have a refund but then quotes the policy, which I told her I read and I fit the criteria. She told me it didn't matter if I wasn't using it; the service was still there. She also tells me the charge must be less than ten days. This is listed NOWHERE on the website. I pointed that out and she said it's an internal rule. The interaction with her ensures I will never use this company again, and I won't be referring them to anyone else. Do not use them. There are other companies with better customer service.
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