1★ – Very poor service and no accountability
Coach from Birmingham to London (3 April 2026) arrived 40 minutes late, then broke down mid-journey due to a mechanical door fault. We were left waiting on the roadside while it was being fixed, causing further delay.
Delays can happen, but this was clearly due to a maintenance issue — not traffic or weather.
What’s worse is customer service refused any compensation, simply saying the journey was “completed” so they have no responsibility. That’s not acceptable when the service was clearly below standard.
Unreliable and disappointing. I would not trust them for time-sensitive travel.
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