I had booked a trip from Swindon to Heathrow to catch a plane to Australia. The day before take off Flixbus cancelled the bus and left me with no option but to book a ride with an alterative company. Attempts to claim a refund have resulted in them saying I had cancelled my trip and they have even sent me an invoice for my cancellation. There is no way of making contact to actually speak to anyone. Never, Never use Flixbus!!!! I used Railair which was superb!
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