I booked the tickets from terminal 5 Heathrow to Bristol. My flight arrival was terminal 2 so I went to the help desk at terminal 2 and asked that if I can start my journey from terminal 2 instead of terminal 5, the person told me YES sure you can as you have booked tickets and you have paid no matter you travel from terminal 5 or terminal 2.
When the bus arrived, I was the first person to board the bus. The driver scanned my ticket and simply refused to let me enter the bus by saying “your ticket is been booked from terminal 5 and you can’t board from terminal 2 and your tickets are invalid and asked to stay on the side”. This is been done with me, my brother and few other passengers. Driver was so rude that he broke a bag of one guy whom escalation starts and police had to jump in to sort the issue. With another passenger he didn’t allowed to enter as he had a big bottle of water. My gosh, this is worst ever driver I have seen in my life. This guy have anger issues and he’s racist and aggressive. He’s been acting like he’s dealing with criminals. Asking people to open up bags, what’s inside etc etc. But all this behaviour is towards brown and black people. He is a pure racist and a black dot on the head of Flix bus. He allowed us to board the bus at the very end after all this drama. If it was wrong to board from terminal 2 with a ticket from terminal 5, why he allowed us to board at the end? It was nothing but a racist drama towards me and few other passengers. It was just baseless use of authority. He literally left that guy at the station with the water bottle. It was the last bus to Bristol and that guy was bagging him. My gosh this guy is a monster and aggressive. Fire him right away. Will never travel again with Flix, will make sure to spread my word on every podium about this. Please do recruiter humans, not racists.
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