My wife and I booked tickets for Christmas from one city to another with a connection. The drivers took a wrong route, wasting around 30 minutes trying to avoid tolls, which led to us losing about 2 hours. Additionally, they missed crucial turns while using navigation, further delaying our arrival by over 2.5 hours. The support team failed to acknowledge our situation, stating we couldn't receive a refund because the bus was marked as 'on time.' Many passengers faced similar issues and we had to buy new tickets at our own expense, ruining our holiday spirit. We have video proof of our delays, but the company seems uninterested in accountability. This experience has made us decide never to use this service again and to warn others against it.
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