I attempted to book a trip online, but my payment was declined. My bank indicated the issue was with the company's website. Despite following all recommended troubleshooting steps, I could only complete the booking through their app. Now, I need to reschedule via their malfunctioning website, but I can't find any contact number for assistance. Their chat support is ineffective and lacks fluency in the language, making communication difficult. This has been a frustrating experience shared by many of my friends.
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