Just got my trip cancelled. Got text message whit link to where I could claim refund, followed the link and was guided through several steps, and ended up with a voucher instead of refund. Had to examine their web site to find link to refund formular. Also Very poor hot line. Difficult to get through, had to re-call several times because they could not recognize my booking number. When I got through, (some days ago) they did not tell anything about a possible cancellation. Asked if they had any safty precaution due to corona, ie. shielding between seats. NOTHING. They told: You have to make your own precautions, wear a mask. For 7 hours. It is recommended only to wear for 3 hours. I am somewhat fine, the trip is cancelled.
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