I've been in contact with flixbus multiple times. Not once have they solved my issue.The first time I sent a message I asked for bagage. I was going as an exchange student to Denmark and wanted to bring a lot of items. I sent a message asking about how to book for a second lugage as it wasn't clear on their website. It took over a week to reply and I only got a link to the site I couldn't find my answear on..The second time I sent a message and called as they asked me to call insted. The problem was that I was 4kg over the limit, my suitcase did not exceed the limit for size. I asked to upgrade as I wanted to pay for the extra weigh. I had already sorted and couln't remove everything. Some of it was for a chronic desease so it's thing I NEED to have. The costumer service person talked to me as I was 4 years old, monotone and just said it was nothing I could do. I asked if I could just add another seat instead as it was a lot of seats avaliable. I was told that I couldn't book to seats as they would only assign it to another costumer anyway since I already had a seat.The third and final time I asked for a refund. I forgot to log in to their website, but entered email adress and phone number. I already paid for another ticket the day after, but because of the corona virus the boarder was about to close and the boat I had booked tickets for would stop going so I had to book tickets for the day befaore. Baecause of my illness my ligage was still heavy and some of the equipment expensive so I don't want to let it in an aiplane. The issue was: I did not get the email confirmation and as I was not logged in the ticket was not saved on my profile. I was stressed as we had our exam week that week, and I basicly had to stay up all night to finnish it. The bus would leave in the morning, that was a Saturday.So, some time after booking I wanted to check arrival time. I could not find my booking confirmation on the mail. I even checked spam mail. I checked the website, realised I was not logged on. Checked my bank, the money was reserved. Tried to call costumer service, but no suprise there: It was not open. So I booked a new ticket, wrote my exam finnished and then washed mye room as I had to move out. I wrote the complain when I finally got home.First problem was that I could not send a complaint without booking number. So I included the one I had and told them I didn't have the booking number for the ticket this was about as I didn't recieve it. First mail told me to call. I said I would not call them again as they talk to me as I'm 4 years old. Possibly because english is my second language and it's not easy to find the right words. Or because they're bad. I don't know. They ask me for information and I send it. They give me a voucher, I tell them I can't use it as I'm not in Denmark anymore and I wanted the money back because of an error in their system.They sent me new emails, asking for the same information again and the booking number and to call them. Again I have to tell them I can't give them it because I didn't get it! And that was the reason I wanted a refund, and I asked them to please read what was already written because I've already told them this. And that I won't call them again because they treat me as I'm 4 years old. have already sent them information about the purchase, the purchase date, mail, phone number, card information (6 first and 4 last digits), there was nothing more I could give them because I didn't have any more information. And here is the answear is that theres a fee of 15€ per passanger and they cannot refund me as I didn't pay that much. And lo and behold: another coupon I cannot use. AND I'm not allowed to sell it, but I can give it away. But I don't know of anybody else that can use it either. And even thou they said cancelled trips is refunded, they're not. The date I should be going back was also given as a coupon. And that was for both me and my boyfriend.
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