Lars from Flixbus contacted me and asked more details about my booking.They apologised for the situation and I could choose a voucher as refund. I appreciate that they contacted me and least tried to fix the problem after. This is the reason that I give them 3 stars instead of 1 star.I booked a trip on their app for me, my partner and our baby 6 month old. The steps on their app were to choose tickets for 2 adult and a kid between 0-11 years. That was everything and after that I had to pay.We traveled on that day since 5 am from Turkey to Copenhagen by flights and supposed to take Flixbus from Copenhagen to Aalborg at 4 PM. But we were very surprised when we were denied access on the bus, since we didn’t bring a seat for the baby, because that was the rules on the Flixbus busses. Never have we used a seat for her on these busses, other busses or public transport. And it said NOWHERE when we ordered, so how could we know. And then we where just left in Copenhagen - already in to a long travel day with a baby on our arms. And we just wanted to go home. And they didn’t even care or tried to help us out. No refund or anything.We should be informed WHEN booking the tickets, so we could plan or take another way home. We DID bring a baby on the trip and it’s not fair not preparing your customers to these rules!When we were home, we wrote on their site and ask refund our money but after one week they didn't answer and they didn't refund money on those tickets. I would never recommend Flixbus to people traveling with small children/babies. How are you supposed to carry an autochair for a baby with you when traveling?
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