I have used Flixbus often and have generally been satisfied. HOWEVER, they have just cancelled my direct bus from Bruxelles to Copenhagen with two days warning and rebooked me for another with a two hour layover in Hamburg and arriving 8 hours later, meaning that I will have to cancel several important meetings in Copenhagen.Their only answer when I called them is that I can refund the ticket. How is that going to help me two days before departure in Christmas time? NO tickets left or impossibly expensive.I am aware that unforeseen events may occur, but they should as a bare minimum offer some sort of compensation. I have bought one product but end up with a significantly less valuable one with a two days warning. Disrespectful and lousy, clearly they have low regards for their customers. Very sad.
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