I order a ticket from Viborg to Copenhagen. Later there is a break on Fyn and the driver tells us we have 15 min. Also he tells that due to some accident there will be a break around the bridge for 45 min. Driver leaves the reststop after 12 min. My fellow passengers tell him that im still standing outside but he refuses to stop. So im standing there without EVERYTHING except my phone. I call costumer support but no one can help ? I get to different people and not one of them can offer ANY help. In the end I have to pay some total strangers to get a lift to Copenhagen where I jump on a Metro to get to central station to catch the bus and get my stuff. I make it and the driver is really sorry or something. Next day I fill out the survey from you and now I realize that NO ONE FROM YOUR COMPANY EVER READS THOSE THINGS because that was more than a month ago and I did not hear one single word from FLIXBUS. So I can conclude that FLIXBUS will leave you and they will NOT do anything - even after you talked to two service employees, the driver and took my time to write you. What an extreme lack of service and responsibility. SO if you think about using this company this is what you pay for : Not to get to your destination and when u need help u dont get any at all and after you dont even get a "we are sorry" -
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