"The comment you entered is in an invalid format".That is the only reaction on the terrible website when I give my opinion about Flixbus refund-policies. I had for medical reasons to cancel my trip last year. It took 3 different Flixbusses and some other trajects so I also had booked parts of this journey via other transport-organisations like Omnio and could easily and immediately get my money back. The refund-protocol of Flix was unlike the rest and obviously designed for not getting your money back. I took the vouchers (not addable, so three vouchers, which is bad) and mailed Flix. Never got an answer.Phoning was (of course) impossible. Now almost a year later I get an answer which tells me I can't get my money back and can't add the voucher-amount up into one booking, so I have to make 3 bookings before this May. This is not the policy of a good and helpful company, this is a construction to make as much profit with as little service. This is like Ryan Air(not a compliment as we all will know). I never give ratings in general but this time I will.
Claim your business profile now and gain access to all features and respond to customer reviews.
FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
