I had one of the worst travel experiences of my life with FlixBus. During my trip, the bus driver was smoking inside the bus while driving. The smell of cigarette smoke filled the air, and there was no real way to escape it. I was forced to sit there and inhale it, feeling trapped and worried about my health the entire time. This is not just unprofessional – it’s dangerous and completely unacceptable.When I contacted FlixBus customer service about it, hoping at least for a serious response or some kind of compensation, I received only cold, generic replies. There was no real sense of responsibility, no empathy, and no attempt to make things right. Refusing even a small refund after something this serious shows how little the company cares about passenger well-being, especially when people clearly suffered during the ride.A company that tolerates drivers smoking in a closed bus and then hides behind “policy” instead of taking real responsibility is not a company I can trust. I will avoid FlixBus in the future and recommend others think twice before booking with them.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
