My luggage was stolen from the luggage space of the bus. The bus driver said to contact Flixbus. Their Customer Service is horrible. It seems they outsourced their Customer Service to people that speak poor English. And people who's only role seems to be to finish a call or a chatsession as fast as possible without giving any real assistance or help or next steps for me to take whatsoever. After waiting way too long I only received a confirmation that my luggage was not found (duhh!) and no next steps on how to claim my loss with the company. So please know that Flixbus takes no responsibility for whatever happens in their luggage compartment. Basically you are screwed. And to Flixbus. Please grow up and invest in a proper Customer Service that can communicate with other departments. I guess it is supercheap to outsource it all. But for us customers, it is terrible having to deal with it.Another thing that you also should take into consideration is the delay time in the app. The information is often wrong. I have missed one bus, cause it gave a delay of more then one hour. Also the live location of the bus was still far away. In the end it turned out that the info was wrong, and my bus already left. Even though I was at the station 20 minutes before the real time and 20 minutes before the delayed time. After this experience I have seen delay time in the app more often being wrong, but ofcourse i didn't rely on it no more. I was compensated for my ticket, but not for the way more expensive ticket I needed to buy for the day after.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
