I am incredibly disappointed with my recent experience with FlixBus. On May 20, 2024, I had a ticket for bus 620C from Copenhagen to Malmö. When I got to the bus stop, I asked the driver of bus 620 if it was the right bus. He told me to wait for a few minutes. Later, he rudely informed me that his bus wasn't the correct one and that it wasn't his responsibility to help me further. Because of this, I missed my bus by one minute and had to buy an expensive train ticket to reach my destination.The driver's attitude was dismissive and unprofessional. Even though I showed him my ticket, his incorrect guidance led to a lot of stress and extra costs. When I contacted FlixBus customer service, their response was slow and unhelpful. They offered me a refund, but after deducting a processing fee, it amounted to nothing.FlixBus's response completely ignored my concerns about their employee's behavior and the inconvenience caused. This entire experience has been frustrating and unacceptable. I really hope FlixBus takes this feedback seriously and improves their customer service and employee training to prevent this from happening to others. Until then, I can't recommend FlixBus and will be sharing my experience on social media and exploring my options with a legal advisor.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
