Horrible customer service! The first bus arrived in Brussel (from Paris) 1 hour late which led me to miss the connection to reach Maastricht, my final destination. It was almost 10pm and I checked their app which showed no more Flixbus going to Maastricht. The driver offered no help. Then I quickly checked the public train app and noted that I needed to run to the train station, buy a ticket, find the right platform and catch the last train of the day for connecting to Maastricht within 15 mins. Then I saw the FlixBus station agent in green shirt and thought I could ask him to double check. But that agent appeared to enjoy his "power" and made me wait "just give me a moment" despite I highlighted the urgency of the situation. He took his time; chatted with the driver and then checked in some passengers relaxingly and glanced at me from a distance with an awkward smile. Finally after a few mins he came to me and said it with a smile, " guess what, you know what the problem really is, there is no more Flixbus going to Maastricht today." I was literally traumatised by this disgusting experience of their customer service . Does Flixbus treat their staff very poorly or they have been trained very poorly? What a shame!
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
