I was scheduled for direct travel from Copenhagen to Bremen on a bus whose final destination was Ulm. I deliberately chose this direct trip to avoid any transfers. During the stop in Hamburg, I got off the bus briefly to get some fresh air, staying close to it the entire time. About ten minutes later, I returned, and my QR code was scanned by a FlixBus operator, who allowed me to re-board. All announcements on the bus had been made only in German. Assuming that an important announcement, such as a bus change, would also be made in English on an international trip operated by a company providing international services, I had no reason to suspect anything. My QR code was scanned again without any warning. The FlixBus application on my phone also showed no notification regarding any required bus change. When I realized the journey was taking longer than expected, I checked Google Maps and discovered we were heading in the opposite direction of Bremen. After asking another passenger, I learned that the bus was going to Berlin. Because all announcements were only in German, no written or verbal warning in English was provided, and no warning was given when my QR code was rescanned in Hamburg (by the driver who, as I later realized, was taking us to Berlin), I ended up late at night, against my will, in Berlin without any hotel reservation. As a result of your company’s inadequate information and your staff’s mistake, I experienced significant stress, discomfort, exhaustion, loss of trust, and financial loss. I lost my non-refundable hotel reservation in Bremen, and my FlixBus ticket for the Bremen–Groningen trip scheduled for July 22 was also wasted. I already wrote a complain and request letter to your company but have not received an answer yet.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
