If I could give 0 stars, that's what I would give. The worst experience of my life. The bus came on time, everything was fine, but a made small mistake on packing my luggage (I completely forgot that I had to take the bus, and only thought on the airport). At the pick-up point I was greeted with the most rude and unprofessional crew I could imagine. They started discussing and being way to rude to me as a client with me when I asked what could I do (I was more than willing to pay, since was my mistake). I nicely asked if they could speak with me politely, and they immediately exploded and didn't even wanted to take me in the bus or refund me. After other passengers and bystanders tried to calm the crew, they allowed me in. To note, that I spoke with them politely, and I understand that working with people might be challenging, so I try to understand; but they just went ballistic on me right from the start, when I only asked what could I do.I'll never use this service again or recommend to anyone. And that's how a company loses clients.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
