I use Flixbus a lot. This time I tried checking out for my ticket, and the website charged me the £80+ for the ticket but I received no confirmation email, and was not redirected to a confirmation page. I tried to make the payment again, and I again was charged, but no confirmation again. I reached out to support. They said they'd refund my tickets. And that I should try again after clearing cookies and clearing cache, and in a different browser. The price was already £30 more expensive (5 mins later). I booked it, and again, the same issue. I was charged, and no confirmation page, just the same page. Already £270+ in I was then told to try another device. I asked for evidence of the refunds but am told to wait 70 hours and that they cant provide any screenshot or email confirmation of the refund.I'm now waiting for this refund. I suggest Flixbus update their systems, and allow customer service to provide evidence of refunds, as it provided me no assurance.In the end I've booked through a third party website.The support agent was also rude when I tried to escalate the issue which did not help.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
