Personally have not used their bus Service for years...Then would rate FlixBus 4 stars...for a number of reason...found them excellent. However. they have dropped one star..later one will see if they drop a star further. Tried to make a booking online...everything seemed to be going well. however had a problem with the Ideal payment not going through, more than once and the time slot was unavailable ..We attempted on the telephone hoping for the latest bus...have /had an emergency,,,that payment went through. We took it it was for the earlier requested time...however an hour befor found it was not...Google Maps...just took me around the bend for long..Thus missing the bus...Drama started...I tired to explain to the drivers on the next buses..whereby I would have to make a stop over...Unfortunately...I was asked to pay again, regardless of my explaination and showing my ticket. ...However, 3 had a good attitude the last Driver did not believe my incident....however he was kind enough to make me wait...Spoke to his Colleague who explained I could pay to the stop over...then on make the next payment to continue...Went back this morning as iit is an urgent trio,, Spoke to the Customer Sales,,For a number of reason..Found the Representative??????plenty plus...Few things that stood out..She mentioned more than once there was no Contact Number for me to call and change my booking. For The Netherlands a first World Country who is normally on ahead of most this I was taken back by surprise, Next was having to pay for a new ticket as she could not help??Only by email, can one help,,Gave her my phone..to see my ticket..she asked for it again..Looked like was going through it..My fault ..I guess...By the way I did go in about 3 times...Within less than 20 minutes the price had gone up ,,,,My trip is a Sarifice, taking where one does not have..fair enough not her bus then went to by ticket from machine,,,,Machine was cheaper by 5 euro...then price increase given was 6 euro.. This made a drop to 3 Stars... Flik Bus you need to be able to provide a number. One of The Drivers could actually provide a number but from another Country did tray...Overall she answered all questions...in a really gentle manner...I believe as Customer Service..perhaps she be trusted more to make decisions there and then with me not having to but a new ticket..Think the Drivers should not ask me to pay again...if their bus is not full,,,Not everyone has the extra
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
