flixbus.nl

3203025942

Booking Number3203025942 30 Oct and 2oct -Yet another poor quality trip on Flixbus buses. This time the luggage remained double untaxed as happened on first trip , but the poor service continued. - In theory, free internet connection is included in the ticket price and for free for all the busses Flixbus. This facility is publicized exactly unnecessarily. Obviously, I had the misfortune to meet the same 2 drivers on the way back as on the outward journey, who were involved in illegal activities on 30 Oct 24. -I complained about this again, and obviously the second time I was not even allocated a new registration number for my complaint.( - obviously unresolved but   registered -  and the second time no registration number was assigned from the server and no automatic  confirmation was sent by e-mail). -This is logically the easiest way to have only positive comments about the service, just by removing the negative comments and not assigning a registration number. So obviously not to recommend the services offered by Flixbus.- Bonus the driver was preoccupied with his own phone and texting while sitting with his head turned elsewhere where he had his phone hooked up to the cable, thus turned from behind the wheel, and of course endangering the lives of dozens of passengers for his own personal interest. The driver was not even sending messages, possibly audio messages instead of manually edited ones, using the handsfree option to reduce the risk of a serious accident. (I have pictures and videos proving all my sayings during both trips , if you need them ). - After boarding the bus in Erlangen, we found the connection in working order, but the drivers were different from the ones with whom the whole trip was made. Later on, the shift changed, and the two left the bus and we continued with the two drivers with whom the trip was made on October 30. - During the whole period run by the first two drivers, the internet has been working correctly (surprisingly, no?). I should mention that there has been no malfunction in the meantime that prevented the internet from working perfectly. - As soon as the drivers changed shifts, the internet connection only worked for a very short period of 10 minutes, after which it was switched off by the new drivers. (Same as October 30) - I obviously have evidence which I can provide on request.- Is it really all based on offenses and illegalities in Flixbus? That to solve anything doesn't seem to be taking place or there is no intention. The company presents facilities as included in the price of the ticket, when in fact nothing is true.- And it has nothing to do with an overcrowded network, it's all about bad intentions and keeping the allocated funds for the drivers themselves or sharing the profits from double charging for luggages (as it was in my case on my first trip - obviously no reaction back from Flixbus - nothing more than a registration number that is not taken into account in any way).- In conclusion, it is obvious that Flixbus does not process customer complaints and obviously does not resolve them in any way. A big minus for this company and leaving the impression that only positive reviews are allocated, just by eliminating all the negative ones . (See 41232575- 30 okt 24)- What reinforces my claims is that in the parking lot where the bus was refueled, they reopened the connection for a very short time and reopened it again after departure. Again, it was not the altitude or bad weather that contributed to this story and that would have disrupted the connection.- Normally the satellite Internet connection should not be influenced by stops at gas stations. Not even by sporadic connections on the route for coffees or in the truck parking lot but with the intention to be able to adjust the arrival time on the route, modified by the speed of the bus. Obviously by cutting the connection, it is not possible to follow the bus on the route and so everything seems correct and as it is in the travel plan filled in by Flixbus on the route sheet-There is a great lack of professionalism and low quality service as you can see. As you can see, no trip can not have a normal and fair course unfortunately for the paying customer. .I do not recommend the services offered by this company

Date of experience: Nov 02, 2024