About ten days ago I booked a ticket(FlixBus) from Nürnberg to Den Haag. Then suddenly two days before my trip they just sent an email says that the trip has been cancelled without even explaining why! They booked another ticket also without even asking me and discussing the situation! When I went to the bus station on the trip day I literally saw the same first trip! I tried to talk the chauffeur and showed him my QR code but he hasn't even listened to me and started to shout at me aggressively, then he called the FlixBus central to ask them, then they said that I don't have a booked ticket even though I have the confirmation of my ticket! The driver dropped me off on the road with my luggage and I had a video of the bus.Also both of them( the chauffeur and person from FlixBus central) they didn't know German and I couldn't really communicate with them in English. SO THE TRIP WAS NOT CANCELLED, THEY JUST CANCELLED MY TICKET!! The ticket that they booked me was horrible and it was the worst trip that I have ever been with! The chauffeur was very rude and aggressive! Also the first trip(the cancelled one) I booked the Panorama seat and they booked me in the second trip A NORMAL SEAT! It was the worst experience and from now on I would never buy tickets from FlixBus.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
