I supose this is one of those companies you want to give a chance despite having heard all the negativity around them.And sure enough, buying a ticket is working well, hance the 1 star but everything else that follows is a nightmare for any consumer.First the drivers are often disrespectful in their way of handling customers and it does not make it easier when they baerly speak English and can communicate well in it. As an example they don't even open up all luggage compartments and help the customers see where theres any space; I don't expect them to do more but just a simple help since I'm not a bussdriver would be nice!Second their customer support mostly outsourced to low-paying companies outside of the EU shows. It simply shows they have customer support but theres no real intent in actually solving the problem; just picking up the phone on the other side and comply with the most basic of "customer support".After these several encounters I'll look up companies much more and only go with the ones who actually do care about their customers.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
